Toyota Knoxville

Dear Valued Customer,
  We are sending you this letter to update you on the current status of the Toyota and Lexus of Knoxville Collision Center. We know that many of you were affected by the recent hail storms in the area. It is estimated that as many as 800,000 vehicles were damaged by these storms.

  Local and national insurance companies, as well as our in house estimators, have been continuously writing damage estimates for these repairs. Once damages are estimated and claims have been submitted, parts are ordered to repair the vehicles. Due to the tsunami in Japan, not all of the necessary parts and paint colors have been readily available, as parts and assembly plants have been shut down until supply lines are re-established. Toyota Motor Company and other manufacturers are working diligently to overcome this issue. Once parts are available and the vehicle is brought in for repairs, it is common to identify additional parts that need replacement that were not evident during the initial inspection. If this happens, supplemental estimates must be written and then approved by the insurance company prior to us proceeding with the repairs on the vehicle, causing further delays in getting the vehicle properly repaired.

  Due to the hail storm, our collision center receives an unprecedented amount of calls on a daily basis. We estimate that the time needed to fully repair every vehicle damaged from the storm will be up to 2 years. In addition to those vehicles, we are repairing vehicles that have been in accidents as well.

  We are striving every day to give each customer that we come in contact with the attention and support that you have come to expect from Toyota and Lexus of Knoxville.

 What does this mean for you?

  If your vehicle is drive-able, please bear with us, it may be as late as next spring.  Rest assured that we are doing everything we can to schedule you in as quickly as possible. As always, we would be pleased to assist you with a trade in quote on your vehicle at any time. You can trade your vehicle in its present condition, off-setting the damage with your insurance check, an option you may want to consider.

  Please remember that we are committed to providing you with quality workmanship and we are not willing to jeopardize your safety in order to speed the process up.

  We sincerely appreciate that you chose us for your vehicle needs. We will be contacting you as often as we can to give you a status update on your appointment time and/or your vehicle status. We promise to answer our phones within five rings during business hours and we promise that we will do everything we can to exceed your expectations both now and in the future. If you have any questions, please contact us at 865-218-3450.

Sincerely,                                                                                               
The Toyota and Lexus of Knoxville Collision Team